These terms and conditions regulate the procedure of purchase and sale transactions made via the website www.lockforce.ee (hereinafter ‘e-shop’) of Lock Force OÜ. The seller of the goods is Lock Force OÜ (hereinafter the Seller), address: Mustamäe tee 18 Tallinn 10617 Eesti, registry code: 11884410, phone: 660 9997, email: email@example.com.
The terms and conditions are applied between the Seller and all persons making a purchase from the e-shop (hereinafter the Customer). Legal relations arising otherwise are regulated by the legislation valid in the Republic of Estonia.
The Seller is entitled to unilaterally amend and supplement the terms and conditions by publishing new terms and conditions on the website www.lockforce.ee. If a Customer has submitted an order before the amendment of the terms and conditions enters into force, the terms and conditions valid at the moment of making the order are applied to the legal relationship between the Customer and the Seller.
The images next to the products are illustrative.
- Submitting orders
1.1. To order goods, the Customer chooses the desired goods in the e-shop and adds them to their cart. In order to add goods to the cart, it is necessary to click the ‘Add to cart’ button next to the product, after which it is possible to formalise the order or continue choosing products.
1.2. In order to get an overview of the products in the cart, the Customer has to click on the button ‘Cart’ on the homepage, after which the products in the cart, their prices, and other information is displayed. In that view, the quantities of ordered products and other information can be changed. Information about the goods is provided in the e-shop directly next to the goods.
1.3. To place an order, it is necessary to fill in the required data fields and select the appropriate method of delivery. The Customer verifies the contact information to prevent delays and misunderstandings in the delivery of the products. The Seller and the postal company are not liable for delays and misunderstandings in the delivery of the products if they are caused by erroneous information submitted by the Customer when making the order.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing an order.
1.4. To confirm the order, the Customer needs to click on the link ‘Pay for the order’, after which an order confirmation is formalised for the Customer according to the selection confirmed by the Customer or the Customer is directed to the payment environment.
Before paying the purchase amount, the Customer has to check that all the information on the order confirmation is correct.
1.7. When paying on the basis of a prepayment invoice, the order number must be referred to in the payment details.
1.8. After paying for the goods in a payment environment, the Customer needs to click the ‘Return to the merchant’ link.
1.9. When paying by invoice, the Seller will send an order confirmation to the Customer and the Customer can pay by bank transfer on the basis thereof.
1.10. The Seller will send an email confirmation about receiving the order to the Customer. The invoice will be sent to the Customer along with the goods.
1.11. The sales contract between the Seller and the Customer will enter into force as of the whole purchase amount being received on the bank account of the Seller.
1.12. Processing the order begins on the working day following the receipt of the purchase amount.
1.13. The order is cancelled if the amount indicated on the order has not been paid within 14 days as of its issue.
1.14. The deadline for fulfilling the order is 4–5 weeks as of the receipt of the purchase amount. Goods in stock are sent out on the working day following the receipt.
2. Price of the goods and payment options
2.1. All of the prices of the Seller in the e-shop are displayed in euros and include the 22% value added tax enacted in the Republic of Estonia.
2.2. Product prices do not include the delivery fees of the product. Delivery fees are displayed in the cart before the purchase is made and the Customer can see the delivery fees before making the payment. The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing an order.
2.3. Lock Force OÜ is entitled to change the prices of products at any time and the new prices will enter into force as of the moment of their publication. The price valid at the moment of making the purchase will be applied to the orders of the Customer made before the new price entered into force. All changes are published in the e-shop of the company at www.lockforce.ee.
2.4. The Customer will pay the full sales price and delivery fee of the goods as a prepayment to the bank account of Lock Force OÜ or in cash or by card at the store of the company at Mustamäe tee 18, Tallinn.
2.5. The payment takes place outside of the e-shop in a secure environment – when paying by invoice, at the secure environment of the corresponding bank, and when paying by credit card, in the secure environment of PayPal or Maksekeskus.
2.6. It is possible to pay for the goods in the ways indicated in the online environment of the e-shop. A service fee may be added to the order amount in accordance with the contract concluded between the Customer and the bank or the credit card company.
2.7. When paying the invoice, a reference has to be made to the reference number and the order number must be included in the payment details. If the aforementioned information is missing, the order and dispatching the goods may be delayed.
2.8. Payments made via bank links are mediated by Maksekeskus AS (MakeCommerce). Payments are made outside the e-shop in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The Seller does not have access to the bank and credit card details of the Customer. The contract enters into force upon receipt of the amount due to the current account of the e-shop.
The following payment solutions are available via Maksekeskus:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, and Pocopay
- Visa/Mastercard card payments
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Please note! When paying with a bank link, be sure to click the ‘Back to merchant’ button on the site of the bank.
2.9. Lock Force OÜ is the controller of personal data and forwards the personal data necessary for making payments to the processor Maksekeskus AS.
3. Delivery of products
3.1. Products are delivered using the method chosen by the Customer. The Customer chooses the delivery method when formalising the order. The delivery fee is added to the cost of the goods and differs according to the destination and delivery method. The costs of sending the goods are borne by the buyer and the respective price information is listed by the delivery method.
The buyer can choose between the following delivery options:
- OSC door-to-door courier in Estonia
- Itella SmartPOST parcel machine in Estonia and Finland
- Omniva parcel machine in Estonia
- Omniva courier for sending goods to other foreign countries.
Goods ordered to Estonia generally reach the destination specified by the buyer within 3 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days. In exceptional cases, the goods might be delivered within 45 calendar days.
3.2. Goods are sent within Estonia and to EU countries. Deliveries of orders made from foreign countries take place according to agreements between parties.
3.3. The Customer has the option of picking up the goods in person at the store of Lock Force OÜ located in Tallinn at Mustamäe tee 18. The Customer is notified when the goods are ready at the store via the phone number or email address noted on the order.
3.4. If, in case of a product ordered by the Customer, it becomes apparent that it will not be possible to deliver the product within the promised deadline, the Customer will be notified via the phone number or email provided when formalising the order at the first opportunity and they are given the new delivery date. If the Customer loses interest in the product due to the longer delivery deadline, the Customer is entitled to cancel their order and the amount paid by the Customer is returned.
3.5. If the ordered goods cannot be delivered due to them being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the delivery fee) will be refunded immediately, but not later than within 14 days of sending the notice.
3.6. Upon receiving the goods, the Customer is obligated to open the product packaging carefully, without damaging the packaging and products. If the Customer has damaged the packaging due to negligence, i.e. it was possible to open it also without causing damage, the Seller is entitled to demand compensation for the damage caused when the goods are returned. If the product packaging cannot be opened without damaging/breaking it, the Customer will not be liable for the damaged packaging.
3.7. If, when receiving the goods, the Customer discovers that wrong or defective goods have been sent to them or the goods do not reach the Customer in a good condition and a closed packaging, the Seller must be notified immediately via email firstname.lastname@example.org or phone +372 660 9997.
4. Cancelling the order and returning the product
4.1. If the products are not suitable, the Customer is entitled to withdraw from their order within 14 days and to return the purchased products by sending an email to address email@example.com with a corresponding notice along with the invoice number, their bank account number, and contract information. The right of withdrawal does not apply if the buyer is a legal person.
4.2. The Customer is obliged to return the goods to the Seller within 14 days as of sending the notice of withdrawal, at the latest. The e-shop may refuse to make refunds until the goods that are the object of the contract have been returned or until the buyer has provided proof that they have returned the goods, whichever is earlier.
4.3. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics, and functioning of the goods in the manner permitted for testing the goods in a physical store. The returned product must be in the original packaging and cannot be used. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics, and functioning of the goods or have signs of use or wear, the e-shop has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.
4.4. In case of withdrawing from an order, the amount paid for the purchase will be returned to the Customer on the bank account indicated by the Customer without delay, but not later than in 14 days as of the product being returned. The costs of returning the goods are borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (e.g. wrong or defective product).
4.5. If the product does not correspond with requirements or deficiencies in the product are discovered, the Seller asks the Customer to send a notice to the email address firstname.lastname@example.org at the first opportunity. The Seller reviews the complaint within 7 working days as of receiving it and notifies the Customer of a possible solution.
4.6. The Seller is not liable for:
- The product being worsened/damaged due to the fault of the Customer;
- Deficiencies caused by the product not being used for its intended use;
- the natural physical wear and tear of the product due to its normal use.
4.6. With regard to the rights and obligations arising from warranty, we are guided by the laws valid in the Republic of Estonia.
5. Other terms and conditions
5.1. Solving matters not separately settled in these terms and conditions is guided by the laws valid in the Republic of Estonia.
5.2. Disputes between the Seller and the Customer are to be settled through negotiations. If an agreement is not reached, the Customer is entitled to turn to the Consumer Protection and Technical Regulatory Authority or the Harju County Court. The settlement of disputes is guided by the legislation valid at the Republic of Estonia.